The aim of the course is to enable Tourism and Hotel Management Program students to be aware of their vocational terminology in German language, to improve their capability in expressing themselves in business environment, and to achieve self-confidence in language use in international activities.
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Contribution of the Course to Professional Development
21
Learning Outcomes:
1
Be able to introduce oneself and workplace/he is working for;
2
Be able to use tourism-related topics and terms;
3
Be able to make phone calls in Gerrman;
4
Be able to use sentence patterns related to problem solving and to deal with complaints;
5
Be ableto do guests;
6
Be able to manage bookings in German language;
7
Be abletocommunicateorally in a foreignlanguage;
8
Be able to take food order and to make explanations;
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Course Content:
Week
Theoretical
Practical
1
Taking Phone Calls
2
Giving Information
3
Taking Room Reservations
4
Taking Restaurant Bookings
5
Giving Polite Explanations
6
Receiving Guests
7
Serving in the Bar - Making Cocktails
8
Repeating courses and midterm exam
9
Taking Food Order
10
Desserts and Cheese
11
Talking About Wine
12
Dealing with Requests
13
Describing Dishes in the Menu
14
Dealing with Complaints
23
Textbooks, References and/or Other Materials:
Deutsch für den Tourismus. A.Üni. Passwort Deutsch –Ernst Klett Verlag; Wortschatz & Grammatik – Huber Verlag, Sprechübungen, Lorenz Nieder- M. Hueber Verlag
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Assesment
TERM LEARNING ACTIVITIES
NUMBER
PERCENT
Midterm Exam
1
40
Quiz
0
0
Homeworks, Performances
0
0
Final Exam
1
60
Total
2
100
Contribution of Term (Year) Learning Activities to Success Grade
40
Contribution of Final Exam to Success Grade
60
Total
100
Measurement and Evaluation Techniques Used in the Course
Information
25
ECTS / WORK LOAD TABLE
Activites
NUMBER
TIME [Hour]
Total WorkLoad [Hour]
Theoretical
14
4
56
Practicals/Labs
0
0
0
Self Study and Preparation
14
5
70
Homeworks, Performances
0
0
0
Projects
0
0
0
Field Studies
0
0
0
Midtermexams
1
10
10
Others
0
0
0
Final Exams
1
14
14
Total WorkLoad
150
Total workload/ 30 hr
5
ECTS Credit of the Course
5
26
CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS