Front office floor services about Fidelio front office automation package can program, and Elektra in the event of hardware and in this framework, education about automation program is intended to be performed.
20
Contribution of the Course to Professional Development
21
Learning Outcomes:
1
Learn about The definitions of the about the programs;
2
To able to booking processing rates;
3
Learn about Contracted prices;
4
Learn about Accounting operations;
5
Learn about Travel agent cards;
6
Learn about Deposit and credit card purchases;
7
To able to room sharing;
8
To able to reporting rates;
22
Course Content:
Week
Theoretical
Practical
1
Introduction to Fidelio and Elektra Software
2
Reservation processes
3
Create A Profile, Individual, Company, Agency
4
Add A File, Changes, Deletions
5
Profile Merge
6
Negotiated rates
7
Negotiated rates
8
Mid-term Exam and course repetition
9
Booking update and discount room rate
10
Accompanying prosses
11
Reinstate, and add on
12
Credit cards, deposit and cancellation
13
Share, and combine prosses
14
Full, entire, splitt, break share
23
Textbooks, References and/or Other Materials:
Sökmen, Alev (2009)Konaklama İşletmelerinde Opera-PMS Otomasyon Programı, Detay Yayıncılık, Ankara. Elektra Ders Notları
24
Assesment
TERM LEARNING ACTIVITIES
NUMBER
PERCENT
Midterm Exam
1
40
Quiz
0
0
Homeworks, Performances
0
0
Final Exam
1
60
Total
2
100
Contribution of Term (Year) Learning Activities to Success Grade
40
Contribution of Final Exam to Success Grade
60
Total
100
Measurement and Evaluation Techniques Used in the Course
Information
25
ECTS / WORK LOAD TABLE
Activites
NUMBER
TIME [Hour]
Total WorkLoad [Hour]
Theoretical
14
2
28
Practicals/Labs
0
0
0
Self Study and Preparation
1
20
20
Homeworks, Performances
0
0
0
Projects
0
0
0
Field Studies
0
0
0
Midtermexams
1
15
15
Others
0
0
0
Final Exams
1
20
20
Total WorkLoad
98
Total workload/ 30 hr
2,77
ECTS Credit of the Course
3
26
CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS
