COURSE SYLLABUS

ORGANIZATIONAL CONFLICT AND SOLUTIONS

1	Course Title:	ORGANIZATIONAL CONFLICT AND SOLUTIONS
2	Course Code:	EYT5117
3	Type of Course:	Optional
4	Level of Course:	Second Cycle
5	Year of Study:	1
6	Semester:	1
7	ECTS Credits Allocated:	3
8	Theoretical (hour/week):	2
9	Practice (hour/week) :	0
10	Laboratory (hour/week) :	0
11	Prerequisites:
12	Recommended optional programme components:	None
13	Language:	Turkish
14	Mode of Delivery:	Face to face
15	Course Coordinator:	Prof. Dr. Şükrü ADA
16	Course Lecturers:
17	Contactinformation of the Course Coordinator:	Prof. Dr. Şükrü Ada Uludağ Üniversitesi Eğitim Fakültesi B Blok +90 (224) 294 21 92 sukruada@uludag.edu.tr
18	Website:
19	Objective of the Course:	Course Objectives, Approaches to Organizational Conflict, Organizational Conflict managerial approaches, containment of anger in conflict, the importance of communication, based on the conflict resolution strategies used by school administrators. to examine the studies.
20	Contribution of the Course to Professional Development	Improving perception and understanding on the positive aspects of conflict as well as its positive aspects, its impact on emotional intelligence and conflict management, and the reflections of leadership on educational institutions

Learning Outcomes:

1	Students will be able to comprehend the variables of schools regarding this issue while making comments about the usage levels of conflict management methods.;
2	Will be able to explain the main approaches to organizational conflict.;
3	Will be able to comprehend that conflict has positive sides as well as negative sides.;
4	Will know how to control anger in conflict.;
5	Will be able to evaluate its effect on emotional intelligence and conflict management.;
6	Will be able to comprehend the importance of communication in conflict process.;
7	Will be able to analyze the factors related to personal behavior in conflict.;
8	Will be able to know the types of conflict according to the nature and the way they arise.;
9	Will be able to discuss the reflections of leadership on educational institutions.;
10	Will be able to evaluate an existing problem in the field by using scientific research methods.;

22	Course Content:

Week	Theoretical	Practical
1	Main approaches to organizational conflict
2	Managerial approaches to organizational conflict
3	Using conflict management methods
4	Conflict Management Strategies
5	Controlling anger in conflict
6	Emotional intelligence and its impact on conflict management
7	The importance of communication in conflict processes
8	Mediation in conflict
9	Structuring the Mediation Program at School
10	Conflict and Crisis Management
11	Structuring the Conflict and Crisis Management Program at School
12	Factors Related to Personal Behavior in Conflict
13	Conflict types according to their nature and the way they arise
14	Leadership and Management

23	Textbooks, References and/or Other Materials:	Aydın, M. (2014). Eğitim yönetimi, Ankara: Gazi Kitabevi Eren, Erol. Yönetim ve Organizasyon, Beta Yayınları, İstanbul, 2001. Ertürk, M. (1994). Organizasyonlarda çatışma, çatışma nedenleri, çatışmanın yöntemi ve Erciyes üniversitesinde bir anket uygulaması. Erciyes Üniversitesi İİBF Dergisi, 11(27),121-147. Gümüşeli, A. İ. (1994). İzmir ortaöğretim okulları yöneticilerinin öğretmenler ile aralarındaki çatışmaları yönetme biçimleri (Yayımlanmamış doktora tezi). Ankara Üniversitesi, Ankara. Güneş, A. (2008). Okul Müdürlerinin Çatışma Yönetimi İle Yönetim Stilleri Arasındaki Farklar (Yayımlanmamış yüksek lisans tezi). Yeditepe Üniversitesi, İstanbul. Karip, E. (2013). Çatışma yönetimi (5.Baskı). Ankara: Pegem A. Kaya, O. (1998). İlköğretim okulu yöneticilerinin öğretmenlerle aralarında çıkan çatışmaları yönetme biçimleri (Yayımlanmamış yüksek lisans tezi). Abant İzzet Baysal Üniversitesi, Bolu. Kılıç, S. (2006). Özel okul öğretmenlerinin çatışma yaklaşımları ile çatışmayı yönetme stilleri (Yayımlanmamış yüksek lisans tezi). Yıldız Teknik Üniversitesi, İstanbul. Kılıç, Mustafa. “Örgütsel Çatışma ve Yönetimi”, Yönetim ve Organizasyon, Ed. Salih Güney, Nobel Yayınları, Ankara, 2007., ss. 103-120. Şentürk, N. (2006). İlköğretim okullarında yaşanan çatışma türleri ve yöneticilerin izledikleri çözüm yöntemleri (Yayımlanmamış yüksek lisans tezi). Trakya Üniversitesi, Edirne.
24	Assesment

TERM LEARNING ACTIVITIES	NUMBER	PERCENT
Midterm Exam	1	30
Quiz	0	0
Homeworks, Performances	1	30
Final Exam	1	40
Total	3	100
Contribution of Term (Year) Learning Activities to Success Grade		60
Contribution of Final Exam to Success Grade		40
Total		100
Measurement and Evaluation Techniques Used in the Course	Multiple-choice exams will be held in midterm and final exams.
Information	Relative evaluation will be made.

ECTS / WORK LOAD TABLE

Activites	NUMBER	TIME [Hour]	Total WorkLoad [Hour]
Theoretical	14	2	28
Practicals/Labs	0	0	0
Self Study and Preparation	0	0	0
Homeworks, Performances	1	15	15
Projects	0	0	0
Field Studies	0	0	0
Midtermexams	1	15	15
Others	0	0	0
Final Exams	1	25	25
Total WorkLoad			98
Total workload/ 30 hr			2,77
ECTS Credit of the Course			3

CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS

	PQ1	PQ2	PQ3	PQ4	PQ5	PQ6	PQ7	PQ8
LO1	5	4	1	1	1	1	1	1
LO2	4	4	4	1	1	1	1	1
LO3	1	1	3	1	3	3	1	1
LO4	1	1	1	3	4	3	1	1
LO5	4	4	1	1	1	3	3	1
LO6	3	3	3	1	1	4	4	3
LO7	5	4	4	1	1	3	4	4
LO8	1	1	1	1	1	1	3	5
LO9	1	1	1	1	1	3	3	1
LO10	1	1	1	1	1	1	3	3

LO: Learning Objectives

PQ: Program Qualifications

Contribution Level:

1 Very Low

2 Low

3 Medium

4 High

5 Very High