1	Course Title:	TOTAL QUALITY MANAGEMENT
2	Course Code:	END5131
3	Type of Course:	Optional
4	Level of Course:	Second Cycle
5	Year of Study:	1
6	Semester:	1
7	ECTS Credits Allocated:	7,5
8	Theoretical (hour/week):	3
9	Practice (hour/week) :	0
10	Laboratory (hour/week) :	0
11	Prerequisites:	None
12	Recommended optional programme components:	None
13	Language:	Turkish
14	Mode of Delivery:	Face to face
15	Course Coordinator:	Arş. Gör. Emine EŞYÜREK
16	Course Lecturers:
17	Contactinformation of the Course Coordinator:	esyurek@uludag.edu.tr
18	Website:
19	Objective of the Course:	The aim this course is to teach the participants the philosophy and practice of Total Quality Management and to prepare them to apply the quality philosophy to their own lives and the businesses in the future.
20	Contribution of the Course to Professional Development	This course contributes to the professional development of students by teaching the philosophy of Total Quality Management and quality tools and gaining the ability to apply them.

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Learning Outcomes:

1 Theorical knowledge of TQM ; 2 Understand the direct effect of TQM implimentations to the organizations.; 3 Realise their personal quality and have the consciousness about setting right quality targets. ; 4 Gain presentation skills. ;

22	Course Content:

Week	Theoretical	Practical
1	Quality concept and historical process of TQM.
2	Quality management and factors that affect quality.
3	Difficulties of TQM implimentation.
4	Quality costs
5	Quality Guru’s
6	Comparing classical management approach and TQM.
7	Strategic planning and TQM.
8	Quality Culture
9	Main quality tools 1
10	Main quality tools 2
11	As a management tool, caractesitics and main principles of TQM.
12	As a management tool, caractesitics and main principles of TQM 2
13	ISO 9000:2008 Quality Assurance System
14	EFQM Excellence Model:RADAR and assessment process

23	Textbooks, References and/or Other Materials:	Prof. Dr. İsmail Efil. Toplam Kalite Yönetimi. Dora Bursa.2010
24	Assesment

TERM LEARNING ACTIVITIES	NUMBER	PERCENT
Midterm Exam	0	0
Quiz	0	0
Homeworks, Performances	6	50
Final Exam	1	50
Total	6	100
Contribution of Term (Year) Learning Activities to Success Grade		50
Contribution of Final Exam to Success Grade		50
Total		100
Measurement and Evaluation Techniques Used in the Course	Measurement and evaluation are performed according to the Rules & Regulations of Bursa Uludağ University on Undergraduate Education.
Information

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ECTS / WORK LOAD TABLE

Activites	NUMBER	TIME [Hour]	Total WorkLoad [Hour]
Theoretical	14	3	42
Practicals/Labs	0	0	0
Self Study and Preparation	14	2	28
Homeworks, Performances	6	25	75
Projects	3	20	60
Field Studies	0	0	0
Midtermexams	0	0	0
Others	0	0	0
Final Exams	1	20	20
Total WorkLoad			225
Total workload/ 30 hr			7,5
ECTS Credit of the Course			7,5

26	CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS
PQ1 PQ2 PQ3 PQ4 PQ5 PQ6 PQ7 PQ8 PQ9 PQ10 PQ11 PQ12 PQ13 LO1 5 3 5 3 0 5 0 0 0 0 0 0 0 LO2 5 0 0 0 0 5 0 0 0 0 0 0 0 LO3 0 0 0 0 0 5 0 0 0 0 0 0 0 LO4 0 0 0 0 5 5 0 0 0 0 0 0 0

LO: Learning Objectives

PQ: Program Qualifications

Contribution Level:

1 Very Low

2 Low

3 Medium

4 High

5 Very High