MYO'ların Yönetim Kurullarının görevlendirdiği öğretim elemanları
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Contactinformation of the Course Coordinator:
Öğr. Gör. Dr. Nilay ORBAY İÇAÇAN 0224 8613425- 2942683 nilayorbay@uludag.edu.tr
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Website:
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Objective of the Course:
In this course, aims to teach to competence the implementation of quality management systems.
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Contribution of the Course to Professional Development
By learning the principles of business world and social excellence as a result of the outcomes of the course, sustainable quality management models that can be applied in the private and public sector can be analyzed. By understanding quality management practices, it can be contributed to the creation, implementation and development of quality in order to increase the efficiency and productivity of institutions and organizations.
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Learning Outcomes:
1
The concept definition and importance of Quality to be able to compare concept with respect to consumers and companies;
2
To be able to explain the historial process of the Total Qualit Management model;
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To be able to explain the meaning of the subcomponents of the total quality management model ( system );
4
To be able to compare clasical management model with the total quality manageöent model;
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To be able to analyze the components of the total quality management ;
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To be able to explain the technical and managerial processee applies in TQM;
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To be able to apply the quantitative technices and methods used in TQM model ;
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To be able to explain the KAIZEN philosophy ;
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To be able to explain the national and international quality standarts ;
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To be able to exemplify success story of the national and international Total Quality management;
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Course Content:
Week
Theoretical
Practical
1
The concept, definiton and importance of quality with respect to consumers and companies
Case study
2
Total Quality Concept, Total Quality management concept, the system and the components
Case study
3
The Historical process from quality concept to total quality concept
Case study
4
Comparison of clasical management model with the total quality management model
Case study
5
Detaited analysis of the components of teh total quality management model
Case study
6
Technical and managerial processes applied in TQM
Case study
7
Repetition of transferred information
Repetition of transferred information
8
Quantitative technics methods applied in the Total Quality management model
Case study
9
Quantitative technics methods applied in the Total Quality management model
Case study
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Explanation of the KAIZEN philosophy its comparison with the oter quality approaches
Case study
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Explanation of the national and International Quality Standarts
Case study
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Explanation of the national and international quality standarts
Case study
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TQM awards
Case study
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TQM success stories
Case study
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Textbooks, References and/or Other Materials:
1-) Nihat KÖLÜK, İrfan Dilsiz, Cafer S. KARTAL ; Kalite Güvancasi ve Standartları, 7. BASKI 2012, Detay yayıncılıkI, ISBN 975-8326-69-4 2-) Öğ.Gör.Dr.Sıdıka PARLAK; İşletmelerde Toplam Kalite Yönetimi, 2004, Ekin Kitabevi, ISBN 975- 8768-32-8 3-) Doç Dr. İfran ÇAĞLAR, Sabiha KILIÇ; Kalite Güvence Standartları, 2 Baskı, Ekim 2008, Nobel yayın Dağıtım Tic Ltd. ISBN 978-99 44- 77- 006-4
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Assesment
TERM LEARNING ACTIVITIES
NUMBER
PERCENT
Midterm Exam
1
40
Quiz
0
0
Homeworks, Performances
0
0
Final Exam
1
60
Total
2
100
Contribution of Term (Year) Learning Activities to Success Grade
40
Contribution of Final Exam to Success Grade
60
Total
100
Measurement and Evaluation Techniques Used in the Course
Measurement and evaluation is carried out according to the principles of Bursa Uludağ University Associate and Undergraduate Education Regulation.
Information
Results are determined with the letter grade determined by the student automation system.
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ECTS / WORK LOAD TABLE
Activites
NUMBER
TIME [Hour]
Total WorkLoad [Hour]
Theoretical
14
1
14
Practicals/Labs
14
2
28
Self Study and Preparation
14
1
14
Homeworks, Performances
0
0
0
Projects
0
0
0
Field Studies
1
10
10
Midtermexams
1
10
10
Others
1
5
5
Final Exams
1
10
10
Total WorkLoad
91
Total workload/ 30 hr
3,03
ECTS Credit of the Course
3
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CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS
