The aim of the course is to enable Office Management and Personal Asisstance Program students to be aware of their vocational terminology in English language, to improve their capability in expressing themselves in business environment, and to achieve self-confidence in language use in international activities. The course also includes the most important original course contents that the students are already receiving during their usual training.
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Contribution of the Course to Professional Development
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Learning Outcomes:
1
Be able to introduce oneself and workplace s/he is working for;
2
Be able to use office management-related topics and terms ;
3
Be able to use trade-related terms and conceptions. ;
4
Be able to use the conceptions and terms related to personal assistance and meetings;
5
Be able to do international correspondence and to communicate in writing with customers;
6
Be able to use the terms about customer/guest relations;
7
Be able to communicate orally in a foreign language;
8
Be able to use and explain the concepts related to information management;
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Course Content:
Week
Theoretical
Practical
1
Company jobs and duties
2
Telephone English and preparing and acting telephone talks out of the students
3
The parts of a business letter and writing a simple inquiry letter
4
Receiving visitors to the office
5
Booking a hotel room
6
Learning to say holding the line and connecting the line.
7
Writing a reply to the inquiry letters
8
Mid-term and Course review
9
Letters of complaints
10
Writing a reply to the letters of complaints
11
Computer skills- Working with computers
12
Filing Types
13
Office Duties
14
Office Equipments
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Textbooks, References and/or Other Materials:
English for Secretaries and Administrative Personnel – Mc Graw Hill Press – Author: Marisela Toselli & Ana Maria Millan Student’s Book and Workbook and Audio CD
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Assesment
TERM LEARNING ACTIVITIES
NUMBER
PERCENT
Midterm Exam
1
40
Quiz
0
0
Homeworks, Performances
0
0
Final Exam
1
60
Total
2
100
Contribution of Term (Year) Learning Activities to Success Grade
40
Contribution of Final Exam to Success Grade
60
Total
100
Measurement and Evaluation Techniques Used in the Course
Information
25
ECTS / WORK LOAD TABLE
Activites
NUMBER
TIME [Hour]
Total WorkLoad [Hour]
Theoretical
14
3
42
Practicals/Labs
0
0
0
Self Study and Preparation
14
2
28
Homeworks, Performances
0
0
0
Projects
2
10
20
Field Studies
0
0
0
Midtermexams
1
10
10
Others
0
0
0
Final Exams
1
15
15
Total WorkLoad
115
Total workload/ 30 hr
3,83
ECTS Credit of the Course
4
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CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS
