COURSE SYLLABUS

TOTAL QUALITY MANAGEMENT

1	Course Title:	TOTAL QUALITY MANAGEMENT
2	Course Code:	ISYS041
3	Type of Course:	Optional
4	Level of Course:	Short Cycle
5	Year of Study:	2
6	Semester:	3
7	ECTS Credits Allocated:	3
8	Theoretical (hour/week):	1
9	Practice (hour/week) :	2
10	Laboratory (hour/week) :	0
11	Prerequisites:	None
12	Recommended optional programme components:	None
13	Language:	Turkish
14	Mode of Delivery:	Face to face
15	Course Coordinator:	Öğr. Gör. Dr. NİLAY ORBAY İÇAÇAN
16	Course Lecturers:	MYO'ların Yönetim Kurullarının görevlendirdiği öğretim elemanları
17	Contactinformation of the Course Coordinator:	Öğr. Gör. Dr. Nilay ORBAY İÇAÇAN 0224 8613425- 2942683 nilayorbay@uludag.edu.tr
18	Website:	None
19	Objective of the Course:	In this course, aims to teach to competence the implementation of quality management systems.
20	Contribution of the Course to Professional Development	By learning the principles of business world and social excellence as a result of the outcomes of the course, sustainable quality management models that can be applied in the private and public sector can be analyzed. By understanding quality management practices, it can be contributed to the creation, implementation and development of quality in order to increase the efficiency and productivity of institutions and organizations.

Learning Outcomes:

1	The concept definition and importance of Quality to be able to compare concept with respect to consumers and companies;
2	To be able to explain the historial process of the Total Qualit Management model;
3	To be able to explain the meaning of the subcomponents of the total quality management model ( system );
4	To be able to compare clasical management model with the total quality manageöent model;
5	To be able to analyze the components of the total quality management ;
6	To be able to explain the technical and managerial processee applies in TQM;
7	To be able to apply the quantitative technices and methods used in TQM model ;
8	To be able to explain the KAIZEN philosophy ;
9	To be able to explain the national and international quality standarts ;
10	To be able to exemplify success story of the national and international Total Quality management;

22	Course Content:

Week	Theoretical	Practical
1	The concept, definiton and importance of quality with respect to consumers and companies	Case study
2	Total Quality Concept, Total Quality management concept, the system and the components	Case study
3	The Historical process from quality concept to total quality concept	Case study
4	Comparison of clasical management model with the total quality management model	Case study
5	Detaited analysis of the components of teh total quality management model	Case study
6	Technical and managerial processes applied in TQM	Case study
7	Repetition of transferred information	Repetition of transferred information
8	Quantitative technics methods applied in the Total Quality management model	Case study
9	Quantitative technics methods applied in the Total Quality management model	Case study
10	Explanation of the KAIZEN philosophy its comparison with the oter quality approaches	Case study
11	Explanation of the national and International Quality Standarts	Case study
12	Explanation of the national and international quality standarts	Case study
13	TQM awards	Case study
14	TQM success stories	Case study

23	Textbooks, References and/or Other Materials:	1-) Nihat KÖLÜK, İrfan Dilsiz, Cafer S. KARTAL ; Kalite Güvancasi ve Standartları, 7. BASKI 2012, Detay yayıncılıkI, ISBN 975-8326-69-4 2-) Öğ.Gör.Dr.Sıdıka PARLAK; İşletmelerde Toplam Kalite Yönetimi, 2004, Ekin Kitabevi, ISBN 975- 8768-32-8 3-) Doç Dr. İfran ÇAĞLAR, Sabiha KILIÇ; Kalite Güvence Standartları, 2 Baskı, Ekim 2008, Nobel yayın Dağıtım Tic Ltd. ISBN 978-99 44- 77- 006-4
24	Assesment

TERM LEARNING ACTIVITIES	NUMBER	PERCENT
Midterm Exam	1	40
Quiz	0	0
Homeworks, Performances	0	0
Final Exam	1	60
Total	2	100
Contribution of Term (Year) Learning Activities to Success Grade		40
Contribution of Final Exam to Success Grade		60
Total		100
Measurement and Evaluation Techniques Used in the Course	Measurement and evaluation is carried out according to the principles of Bursa Uludağ University Associate and Undergraduate Education Regulation.
Information	Results are determined with the letter grade determined by the student automation system.

ECTS / WORK LOAD TABLE

CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS

LO: Learning Objectives

PQ: Program Qualifications

Contribution Level:

1 Very Low

2 Low

3 Medium

4 High

5 Very High