1	Course Title:	FRONT OFFICE ROOM TRANSACTIONS
2	Course Code:	TOTS022
3	Type of Course:	Optional
4	Level of Course:	Short Cycle
5	Year of Study:	2
6	Semester:	3
7	ECTS Credits Allocated:	3
8	Theoretical (hour/week):	1
9	Practice (hour/week) :	2
10	Laboratory (hour/week) :	0
11	Prerequisites:	None
12	Recommended optional programme components:	None
13	Language:	Turkish
14	Mode of Delivery:	Face to face
15	Course Coordinator:	Öğr. Gör. BİLGE GÖKIRMAK
16	Course Lecturers:	Meslek Yüksekokuları Yönetim Kurullarının görevlendirdiği öğretim elemanları
17	Contactinformation of the Course Coordinator:	Öğr. Gör. Bilge GÖKIRMAK Tel: 0224 2615540 / 60532 Mail: gbilge@uludag.edu.tr Sosyal Bilimler MYO
18	Website:
19	Objective of the Course:	To enable to students to comprehend the ways to qualify in implementation of room procedures at front office
20	Contribution of the Course to Professional Development	Students gain competencies in conducting room operations in accommodation businesses.

21

Learning Outcomes:

1 To have knowledge about the ways to control room procedures ; 2 To have knowledge about the ways to control reservation ; 3 To have knowledge about the ways to control the room sales ; 4 To have knowledge about the ways to check in of the guest ; 5 To have knowledge about the ways to the room sales policity ; 6 To enable the student to comprehend hotel occupancy rates ; 7 Performing the shift change operations; 8 Performing the reporting procedures ;

22	Course Content:

Week	Theoretical	Practical
1	Controlling room by means of the Housekeeper report	Controlling room by means of the Housekeeper report
2	VIP guest	Limiting
3	Meeting Demands of the guests	Problem description
4	Limiting	Problem description of foils of the guests
5	Problem description	Housekeeping before check in
6	Problem description of foils of the guests	Over Booking
7	Problem foils of the guest	Hotel occupancy rates
8	Mid-term exam and course review
9	Types of room , room obstruction
10	Housekeeping before check in
11	Over booking
12	Over Booking
13	Housekeeping before check in
14	Hotel occupancy rates

23	Textbooks, References and/or Other Materials:	Hamdi İslamoğlu,, Burcu Candan, Şenol Hacıefendioğlu ve Kenan Aydın, Hizmet Pazarlaması, İstanbul: Beta Basım Yayım, 1.Baskı, Ekim 2006
24	Assesment

TERM LEARNING ACTIVITIES	NUMBER	PERCENT
Midterm Exam	1	40
Quiz	0	0
Homeworks, Performances	0	0
Final Exam	1	60
Total	2	100
Contribution of Term (Year) Learning Activities to Success Grade		40
Contribution of Final Exam to Success Grade		60
Total		100
Measurement and Evaluation Techniques Used in the Course	Measurement and evaluation is carried out according to the principles of Bursa Uludağ University Associate and Undergraduate Education Regulation.
Information	Results are determined with the letter grade determined by the student automation system.

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ECTS / WORK LOAD TABLE

Activites	NUMBER	TIME [Hour]	Total WorkLoad [Hour]
Theoretical	14	1	14
Practicals/Labs	14	2	28
Self Study and Preparation	6	5	30
Homeworks, Performances	0	0	0
Projects	0	0	0
Field Studies	0	0	0
Midtermexams	1	8	8
Others	0	0	0
Final Exams	1	10	10
Total WorkLoad			98
Total workload/ 30 hr			3
ECTS Credit of the Course			3

26	CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS
PQ1 PQ2 PQ3 PQ4 PQ5 PQ6 PQ7 PQ8 PQ9 PQ10 PQ11 PQ12 LO1 5 5 5 5 5 5 5 5 5 5 5 5 LO2 5 5 5 5 5 5 5 5 5 5 5 5 LO3 5 5 5 5 5 5 5 5 5 5 5 5 LO4 5 5 5 5 5 5 5 5 5 5 5 5 LO5 5 5 5 5 5 5 5 5 5 5 5 5 LO6 5 5 5 5 5 5 5 5 5 5 5 5 LO7 5 5 5 5 5 5 5 5 5 5 5 5 LO8 5 4 5 5 5 5 5 5 4 4 4 4

LO: Learning Objectives

PQ: Program Qualifications

Contribution Level:

1 Very Low

2 Low

3 Medium

4 High

5 Very High