Meslek Yüksekokulları Yönetim Kurullarının görevlendirdiği öğretim elemanları
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Contactinformation of the Course Coordinator:
Öğr. Gör. Bilge GÖKIRMAK Tel: 02242615540 / 60532 Mail: gbilge@uludag.edu.tr Sosyal Bilimler MYO
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Website:
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Objective of the Course:
To learn accomodation industry, front desk organization structures, front desk systems, documents which is used in front desk, working hours in front desk, reservation, front desk management
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Contribution of the Course to Professional Development
It is ensured that the importance, organization, management and functioning of the front office department in accommodation businesses are learned.
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Learning Outcomes:
1
To be able to understand the organizational structure of the front office.;
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To analyse the importance of the front office for hotels and also as well for the travel operators and agencies.;
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To make the students gain a perspective to evaluate the importance of the relations between hotels, tour operators and agencies and the govermental institutions;
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To learn the importance of the front office in hotel management setting;
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To be able to understand the functions of the front office management;
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To be able to understand the dimentions and the importance of interdepartmental relationships of the front office, as well as with other departments;
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To be able to gain managerial skills on new trends of international tourism activities and to enhance the abilitiy on awareness of the threats and opputunities for hospitlaity business;
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Course Content:
Week
Theoretical
Practical
1
Course Introduction and Overview; The Lodging and the Travel Industry
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The importance and the place of the front office in hotel organizations. Classifying hotels in terms of their ownership, affiliation, and levels of service
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The tasks and duties of the front office management in an hotel organization
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The systems that are used in hotel organizations, particularly in their front office operations. Explaning the manual, mecanical and electronic property management systems.
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The guest cycle in hotel front office operations. Explaining the front office operations during the four stages of the guest cycle.
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Describing how hotels are organized and explain how functional areas within hotels are classified and related.
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The types of reservation for hotels and the relationsship with the travel agencies and tour operators.
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Repeating courses and midterm exam
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Analysing the relationship between hotels, tour operators&travel agencies and the ministry of tourism and the culture. Studying the mutula responsibilities of the related parties.
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Analysing the council directive of 13 June 1990 on package travel, package holidays and package tours for EU lands and its relationship between Turkish hoteliers and travel intsitutions.
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Analysing the views of the tourists on the World Wide Web; particularly www.holidaycheck.com; www.tripadvisor.com. And their importance for the modern tourist and reflections on the field of the hotels and travel operators.
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Visiting a well established and organized hotel at the area.
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Visiting a well established and organized hotel at the area.
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Final exam
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Textbooks, References and/or Other Materials:
Gökdeniz, Ayhan ve Dinç Yakup, Önbüro Operasyonları ve Yönetimi, Detay Yayıncılık, 2005, Ankara. All the World Wide Web resources.
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Assesment
TERM LEARNING ACTIVITIES
NUMBER
PERCENT
Midterm Exam
1
40
Quiz
0
0
Homeworks, Performances
0
0
Final Exam
1
60
Total
2
100
Contribution of Term (Year) Learning Activities to Success Grade
40
Contribution of Final Exam to Success Grade
60
Total
100
Measurement and Evaluation Techniques Used in the Course
Measurement and evaluation is carried out according to the principles of Bursa Uludağ University Associate and Undergraduate Education Regulation.
Information
Results are determined with the letter grade determined by the student automation system.
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ECTS / WORK LOAD TABLE
Activites
NUMBER
TIME [Hour]
Total WorkLoad [Hour]
Theoretical
14
2
28
Practicals/Labs
0
0
0
Self Study and Preparation
14
4
56
Homeworks, Performances
0
0
0
Projects
0
0
0
Field Studies
0
0
0
Midtermexams
1
1
1
Others
0
0
0
Final Exams
1
2
2
Total WorkLoad
88
Total workload/ 30 hr
2,9
ECTS Credit of the Course
3
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CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS
