1	Course Title:	PASSENGER SERVICES
2	Course Code:	SHUS112
3	Type of Course:	Optional
4	Level of Course:	Short Cycle
5	Year of Study:	1
6	Semester:	2
7	ECTS Credits Allocated:	3
8	Theoretical (hour/week):	3
9	Practice (hour/week) :	0
10	Laboratory (hour/week) :	0
11	Prerequisites:	None
12	Recommended optional programme components:	None
13	Language:	Turkish
14	Mode of Delivery:	Face to face
15	Course Coordinator:	Öğr. Gör. SEYHAN KORKMAZ BİNGÖL
16	Course Lecturers:	Meslek Yüksekokulları Yönetim Kurullarının Görevlendirdiği Öğretim Elemanları
17	Contactinformation of the Course Coordinator:	seyhankorkmaz@uludag.edu.tr
18	Website:
19	Objective of the Course:	Functional relationship between the civil aviation business organization scheme and the employees' tasks and the assistant departments; Foreign terms used in passenger services; Contents and functions of documents used in passenger services; Passengers entering and leaving the airport and aircraft; Problem solving, providing information, guidance techniques and responsibilities and principles in unusual situations.
20	Contribution of the Course to Professional Development	In this course, students learn about the operation of services, special service passenger services, passenger services and the responsibilities of the passengers.

21

Learning Outcomes:

1 Having basic knowledge in Civil Aviation field; 2 Having information about passenger services; 3 Having knowledge about ground services; 4 Knowing the operation of Passenger Services; 5 Be able to assimilate ground handling functions;

22	Course Content:

Week	Theoretical	Practical
1	Passenger Services Definition, Communication Between Departments, IATA Geography
2	Flight Analysis
3	Airline and Passenger Responsibilities
4	Passenger Ticket, Concepts Related to Passenger Ticket and Passenger Ticket Types
5	Other Valuable Documents in Passenger Services
6	Check-in Implementions
7	Passengers Requiring Special Services
8	Passengers Requiring Special Services
9	Passengers Requiring Special Services
10	Boarding
11	Flight Disruptions
12	Passenger Services Messages, Documentation
13	Visa and Passport Procedures
14	Lost and Found Baggage and Worldtracer

23	Textbooks, References and/or Other Materials:	Airport Passenger Terminals Design Principles General Directorate of Civil Aviation Publications
24	Assesment

TERM LEARNING ACTIVITIES	NUMBER	PERCENT
Midterm Exam	1	40
Quiz	0	0
Homeworks, Performances	0	0
Final Exam	1	60
Total	2	100
Contribution of Term (Year) Learning Activities to Success Grade		40
Contribution of Final Exam to Success Grade		60
Total		100
Measurement and Evaluation Techniques Used in the Course	Measurement and evaluation are carried out according to the principles of Bursa Uludağ University Associate and Undergraduate Education Regulation.
Information	The results are determined by the letter grade determined by the student automation system.

25

ECTS / WORK LOAD TABLE

Activites	NUMBER	TIME [Hour]	Total WorkLoad [Hour]
Theoretical	14	3	42
Practicals/Labs	0	0	0
Self Study and Preparation	23	2	46
Homeworks, Performances	0	0	0
Projects	0	0	0
Field Studies	0	0	0
Midtermexams	1	1	1
Others	0	0	0
Final Exams	1	1	1
Total WorkLoad			90
Total workload/ 30 hr			3
ECTS Credit of the Course			3

26	CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS
PQ1 PQ2 PQ3 PQ4 PQ5 PQ6 PQ7 PQ8 PQ9 PQ10 PQ11 PQ12 PQ13 PQ14 LO1 3 3 4 2 4 4 2 3 4 3 0 0 0 0 LO2 3 3 3 3 2 4 3 2 4 3 0 0 0 0 LO3 3 2 3 4 3 3 3 2 3 3 0 0 0 0 LO4 3 3 4 2 3 3 4 3 3 3 0 0 0 0 LO5 3 3 4 2 4 3 2 2 3 2 0 0 4 0

LO: Learning Objectives

PQ: Program Qualifications

Contribution Level:

1 Very Low

2 Low

3 Medium

4 High

5 Very High