1	Course Title:	RESERVATION AND TICKET SALE IN AVIATION
2	Course Code:	SHUZ201
3	Type of Course:	Compulsory
4	Level of Course:	Short Cycle
5	Year of Study:	2
6	Semester:	3
7	ECTS Credits Allocated:	3
8	Theoretical (hour/week):	1
9	Practice (hour/week) :	2
10	Laboratory (hour/week) :	0
11	Prerequisites:
12	Recommended optional programme components:	None
13	Language:	Turkish
14	Mode of Delivery:	Face to face
15	Course Coordinator:	Öğr.Gör. SILA AVGAN
16	Course Lecturers:
17	Contactinformation of the Course Coordinator:	silaavgan@uludag.edu.tr
18	Website:
19	Objective of the Course:	Be familiar with the terminology associated with reservations and tickets, void, refund, rebooking, rerouting recognize such actions on the ticket, e-ticket coupon status codes, to have information about their passenger rights issues with tickets
20	Contribution of the Course to Professional Development

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Learning Outcomes:

1 Explain the concepts related to reservation and ticket; 2 Can understand the information on the ticket and its meanings; 3 Can understand the necessary responsibilities at all stages of simple or complex operations; 4 To be able to comprehend suggestions and alternatives for the solution of operational problems.; 5 Can explain the types of tariffs used in practice;

22	Course Content:

Week	Theoretical	Practical
1	Ticketing definition and importance
2	Reservation definition, importance and types
3	Passenger transport rules
4	Passenger transport rules
5	Passenger transport rules
6	Terms and concepts used in reservation and ticket sales
7	Reservation and Ticket Sales Types
8	Midterm exam
9	Ticket types and tariff
10	Calculation of fares
11	Ticketing
12	Special cases in reservation and ticketing
13	Special cases in reservation and ticketing
14	Special cases in reservation and ticketing

23	Textbooks, References and/or Other Materials:	Reservation and Ticket Sales, Istanbul University Publications Serpil YAŞAR
24	Assesment

TERM LEARNING ACTIVITIES	NUMBER	PERCENT
Midterm Exam	1	40
Quiz	0	0
Homeworks, Performances	0	0
Final Exam	1	60
Total	2	100
Contribution of Term (Year) Learning Activities to Success Grade		40
Contribution of Final Exam to Success Grade		60
Total		100
Measurement and Evaluation Techniques Used in the Course
Information

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ECTS / WORK LOAD TABLE

Activites	NUMBER	TIME [Hour]	Total WorkLoad [Hour]
Theoretical	14	1	14
Practicals/Labs	14	2	28
Self Study and Preparation	23	2	46
Homeworks, Performances	0	0	0
Projects	0	0	0
Field Studies	0	0	0
Midtermexams	1	1	1
Others	0	0	0
Final Exams	1	1	1
Total WorkLoad			90
Total workload/ 30 hr			3
ECTS Credit of the Course			3

26	CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS
PQ1 PQ2 PQ3 PQ4 PQ5 PQ6 PQ7 PQ8 PQ9 PQ10 LO1 5 5 3 0 0 5 5 5 5 5 LO2 5 5 3 0 0 5 5 5 5 5 LO3 5 5 4 0 0 5 5 5 5 5 LO4 5 5 4 0 0 5 5 5 5 5 LO5 5 5 4 0 0 5 5 5 5 5

LO: Learning Objectives

PQ: Program Qualifications

Contribution Level:

1 Very Low

2 Low

3 Medium

4 High

5 Very High