1	Course Title:	TOTAL QUALITY MANAGEMENT
2	Course Code:	IIS4106
3	Type of Course:	Optional
4	Level of Course:	First Cycle
5	Year of Study:	4
6	Semester:	8
7	ECTS Credits Allocated:	6
8	Theoretical (hour/week):	3
9	Practice (hour/week) :	0
10	Laboratory (hour/week) :	0
11	Prerequisites:
12	Recommended optional programme components:	None
13	Language:	Turkish
14	Mode of Delivery:	Face to face
15	Course Coordinator:	Doç. Dr. ZERRİN FIRAT
16	Course Lecturers:	Prof. Dr. İsmail Efil
17	Contactinformation of the Course Coordinator:	Yrd. Doç. Dr. Zerrin FIRAT İnegöl işletme Fakültesi İşletme Bölümü 224 294 26 95 firatzy@uludag.edu.tr
18	Website:
19	Objective of the Course:	The purpose of this course is to investigate the concept of quality, process and stages of historical development of quality, total quality management principles and the relationships between total quality management and quality assurance system. In this direction, the process of accreditation and certification of enterprises, coverage and features of the ISO 9000 quality assurance system, quality control techniques and quality costs are examined in detail.
20	Contribution of the Course to Professional Development

21

Learning Outcomes:

1 Basic quality concepts and development, dimensions and elements of quality can be learned.; 2 The tasks and objectives of Total Quality Management can be grasped.; 3 Total Quality Management implementation stages can be learned.; 4 Total Quality Management tools and techniques can be used.;

22	Course Content:

Week	Theoretical	Practical
1	Definition and historical development of quality
2	Definition of Total Quality Management and Related Concepts
3	Total Quality Management System
4	The Need for Total Quality Management
5	Basic Elements of Total Quality Management
6	Fundamental Factors Influencing Total Quality Management
7	Total Quality Management, Organizational Structure, Implementation and utilized the Basic Tools
8	Repitition
9	Cost of Quality, EFQM Model
10	Knowledge Management in TQM
11	Change Management in TQM
12	Brainstorming Technique
13	TS-EN-ISO 9000:2000 Quality Management System Standard, ISO 14000
14	Total Quality Management Case Studies

23	Textbooks, References and/or Other Materials:	-KINGIR, Said, "Toplam Kalite Yönetimi", Nobel Yayın Dağıtım, 2006 -KAVRAKOĞLU, İbrahim, "Toplam Kalite Yönetimi", KalderYayını, 1996. -ŞALE, İsmail, "ISO 9001:2000 Kalite Yönetim Sistemi ve Uygulamaları", Seçkin yayıncılık, 2004
24	Assesment

TERM LEARNING ACTIVITIES	NUMBER	PERCENT
Midterm Exam	1	40
Quiz	0	0
Homeworks, Performances	0	0
Final Exam	1	60
Total	2	100
Contribution of Term (Year) Learning Activities to Success Grade		40
Contribution of Final Exam to Success Grade		60
Total		100
Measurement and Evaluation Techniques Used in the Course
Information

25

ECTS / WORK LOAD TABLE

Activites	NUMBER	TIME [Hour]	Total WorkLoad [Hour]
Theoretical	14	3	42
Practicals/Labs	0	0	0
Self Study and Preparation	14	5	70
Homeworks, Performances	0	0	0
Projects	0	0	0
Field Studies	0	0	0
Midtermexams	1	26	26
Others	0	0	0
Final Exams	1	40	40
Total WorkLoad			178
Total workload/ 30 hr			5,93
ECTS Credit of the Course			6

26	CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS
PQ1 PQ2 PQ3 PQ4 PQ5 PQ6 PQ7 PQ8 PQ9 PQ10 PQ11 PQ12 LO1 0 3 0 0 2 0 0 0 0 0 0 0 LO2 0 0 0 0 0 0 0 0 2 0 0 0 LO3 3 0 0 0 0 1 0 0 0 0 0 0 LO4 4 0 2 0 0 0 0 0 0 0 0 0

LO: Learning Objectives

PQ: Program Qualifications

Contribution Level:

1 Very Low

2 Low

3 Medium

4 High

5 Very High