1	Course Title:	TICKETING
2	Course Code:	TSEZ210
3	Type of Course:	Compulsory
4	Level of Course:	Short Cycle
5	Year of Study:	2
6	Semester:	4
7	ECTS Credits Allocated:	4
8	Theoretical (hour/week):	3
9	Practice (hour/week) :	0
10	Laboratory (hour/week) :	0
11	Prerequisites:	None
12	Recommended optional programme components:	None
13	Language:	Turkish
14	Mode of Delivery:	Face to face
15	Course Coordinator:	Öğr.Gör. BILGE GÖKIRMAK
16	Course Lecturers:
17	Contactinformation of the Course Coordinator:
18	Website:
19	Objective of the Course:	To enable the students to qualify in performing the procedures on ticketing operations
20	Contribution of the Course to Professional Development

21

Learning Outcomes:

1 To be able to draw up ticket ; 2 To be able to facilitate coordination between ticketing department and the others ; 3 Understanding the rule of International air transport association ; 4 To be able to determine properties which have to exist on a standart flight ticket content ; 5 To be able to use fare by orally and documantary ; 6 To be able to recognize the purpuse and mission of the national and international associations and organisations related with travel agency ; 7 To be able to comprehend the terms which are used in ticketing ; 8 To be able to make different pricing ;

22	Course Content:

Week	Theoretical	Practical
1	Basic properties
2	To have information about ATA and ICAO
3	Definition and application of BSP
4	General specifications of fares and types of fares
5	Characteristics that have to exist on a Standart flight ticke
6	Characteristics that have to exist on a Standart flight ticket
7	Characteristics that have to exist on a Standart flight ticket
8	Mid-term exam and course review
9	To able to facilitate the coordination with vehicle operation department
10	To able to facilitate the coordination with tour department
11	To able to facilitate the coordination with convention department
12	To able to facilitate the coordination with accounting department
13	Drawing up the ticket
14	Drawing up the ticket upon the requests of passengers by presenting flight alternatives

23	Textbooks, References and/or Other Materials:	Different kinds of books and ticketing cource notes
24	Assesment

TERM LEARNING ACTIVITIES	NUMBER	PERCENT
Midterm Exam	1	40
Quiz	0	0
Homeworks, Performances	0	0
Final Exam	1	60
Total	2	100
Contribution of Term (Year) Learning Activities to Success Grade		40
Contribution of Final Exam to Success Grade		60
Total		100
Measurement and Evaluation Techniques Used in the Course
Information

25

ECTS / WORK LOAD TABLE

Activites	NUMBER	TIME [Hour]	Total WorkLoad [Hour]
Theoretical	14	3	42
Practicals/Labs	0	0	0
Self Study and Preparation	14	2	28
Homeworks, Performances	0	4	20
Projects	14	2	28
Field Studies	0	0	0
Midtermexams	1	12	12
Others	0	0	0
Final Exams	1	20	20
Total WorkLoad			162
Total workload/ 30 hr			5
ECTS Credit of the Course			5

26	CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS
PQ1 PQ2 PQ3 PQ4 PQ5 PQ6 PQ7 PQ8 PQ9 PQ10 PQ11 PQ12 LO1 0 2 5 5 5 5 5 0 3 1 4 5 LO2 0 1 5 4 4 4 4 0 3 1 4 5 LO3 0 1 5 2 2 2 3 3 3 1 2 5 LO4 0 1 4 3 2 2 3 2 2 1 1 5 LO5 0 1 3 2 2 2 2 1 0 1 3 5 LO6 0 1 2 2 2 1 2 2 4 3 4 5 LO7 0 1 4 3 2 3 3 3 3 4 5 5 LO8 0 2 1 2 1 2 2 2 1 1 0 5

LO: Learning Objectives

PQ: Program Qualifications

Contribution Level:

1 Very Low

2 Low

3 Medium

4 High

5 Very High