COURSE SYLLABUS

SECRETARIAL KNOWLEDGE

1	Course Title:	SECRETARIAL KNOWLEDGE
2	Course Code:	BYAS018
3	Type of Course:	Optional
4	Level of Course:	Short Cycle
5	Year of Study:	1
6	Semester:	2
7	ECTS Credits Allocated:	3
8	Theoretical (hour/week):	2
9	Practice (hour/week) :	0
10	Laboratory (hour/week) :	0
11	Prerequisites:	None
12	Recommended optional programme components:	None
13	Language:	Turkish
14	Mode of Delivery:	Face to face
15	Course Coordinator:	Öğr. Gör. Dr. BERRAK DENİZ ÇETİNKAYA
16	Course Lecturers:	Meslek Yüksekokulları' nın Yönetim Kurullarının görevlendirdiği öğretim elemanları
17	Contactinformation of the Course Coordinator:	bdenizcetinkaya@uludag.edu.tr U.Ü.Orhaneli Meslek Yüksekokulu 0224 294 2686
18	Website:
19	Objective of the Course:	Defining main lines of secretary, learning types of secretary, duty and responsibilities of secretary, learning features which secretaries should have, professional quality of secretary,having information about features of secretary, office hostess, courtesy and etiquettes rules.
20	Contribution of the Course to Professional Development	Thanks to the information obtained about the secretarial profession, it will contribute to adapt to the working life more quickly and to provide the infrastructure for professional practices.

Learning Outcomes:

1	Identify the job;
2	Understanding the development of the job;
3	Understanding types of secretary;
4	Understanding duty and responsibility of the secretary;
5	Relationships between secretary and manager;
6	Main features of secretary;
7	Significance of communication skills ;
8	Developing organization skills;
9	Learning rules of protocol;
10	Significance of physical appearance;

22	Course Content:

Week	Theoretical	Practical
1	Reasons of having a job, required elements for an interest area to be a job
2	Historical development of secretary in Turkey and world
3	Classical and modern secretary, types of secretary
4	Duty and responsibilities of secretary
5	Significance of secretary in business life, Relationship between successful manager and secretary
6	Main features of secretary: Personal features, professional features
7	Effective communication skills for secretary
8	MIDTERM EXAM, COURSE REPETİTİON
9	The role of a secretary in communication between companies and their environment
10	Duty of secretary to organize meeting and travel
11	Duty of secretary to set appointments and guest approving
12	Protocol rules and secretary: Face to face and phone communication
13	Image of secretary, physical appearance: clothing, make-up, cleaning and maintenance
14	Expectation of secretary from managers Expectation of managers from secretary

23	Textbooks, References and/or Other Materials:	Lecture notes , visual and auditory course materials , business instructions, filing plans, working place intructions, legislation
24	Assesment

TERM LEARNING ACTIVITIES	NUMBER	PERCENT
Midterm Exam	1	40
Quiz	0	0
Homeworks, Performances	0	0
Final Exam	1	60
Total	2	100
Contribution of Term (Year) Learning Activities to Success Grade		40
Contribution of Final Exam to Success Grade		60
Total		100
Measurement and Evaluation Techniques Used in the Course	Measurement and evaluation is carried out according to the principles of Bursa Uludag University Associate and Undergraduate Education Regulation.
Information	Results are determined with the letter grade determined by the student automation system.

ECTS / WORK LOAD TABLE

CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS

LO: Learning Objectives

PQ: Program Qualifications

Contribution Level:

1 Very Low

2 Low

3 Medium

4 High

5 Very High