1	Course Title:	COMMUNICATION AT WORK
2	Course Code:	CAL2403
3	Type of Course:	Optional
4	Level of Course:	First Cycle
5	Year of Study:	2
6	Semester:	3
7	ECTS Credits Allocated:	5
8	Theoretical (hour/week):	3
9	Practice (hour/week) :	0
10	Laboratory (hour/week) :	0
11	Prerequisites:	-
12	Recommended optional programme components:	None
13	Language:	Turkish
14	Mode of Delivery:	Face to face
15	Course Coordinator:	Doç. Dr. SELVER BAĞDOĞAN
16	Course Lecturers:	Doç. Dr. Selver Yıldız Bağdoğan
17	Contactinformation of the Course Coordinator:	E-mail:syildiz@uludag.edu.tr Telefon: 0224 294 11 14 Uludağ Üniversitesi, İİBF, Çal. Eko. ve End. İlişkileri Bölümü, 16059 Görükle Bursa
18	Website:
19	Objective of the Course:	The aim of this course; To explain importance of communication between employees and communication methods.
20	Contribution of the Course to Professional Development	To improve students' ability to find solutions in problem areas that may arise by learning the factors affecting communication in working life.

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Learning Outcomes:

1 Learning the concept of contact.; 2 Understanding communication theories.; 3 Learning the concept of conflict.; 4 Learning the causes of the communication problems.; 5 Learning communication in organizations.; 6 Learning how to develop communication skills.; 7 Understanding communication problems at work.; 8 Understanding communication problems in modern society.; 9 Learning communication techniques in modern society.; 10 Learning effective communication techniques.;

22	Course Content:

Week	Theoretical	Practical
1	Introduction of the course: The course content and to provide information about the mode of processing.
2	The concept of communication and communication theory
3	Interpersonal communication.
4	Forms of communication: verbal and non-verbal communication, body language.
5	Effective listening skills.
6	Effective communication methods.
7	Communication at work.
8	Communication between employees.
9	Communication problems in working life.
10	Conflict and mobbing in working life
11	Organizational health.
12	Intercultural communication differences in working life.
13	Changing forms of communication (1)
14	Changing forms of communication (2)

23	Textbooks, References and/or Other Materials:	Selver YILDIZ BAĞDOĞAN, Çalışanlar Arası İletişim, Dora Basım, 2018. Ayşen Temel Eğinli, Demet Gürüz, İletişim Becerileri, Nobel Yayıncılık, 2013. Nazife Güngör,İletişim Kuramlar-Yaklaşımlar, Siyasal Kitabevi, 2011. Özlem Güllüoğlu, Örgütsel İletişim, Eğitim Kitabevi, 2011. .
24	Assesment

TERM LEARNING ACTIVITIES	NUMBER	PERCENT
Midterm Exam	1	40
Quiz	0	0
Homeworks, Performances	0	0
Final Exam	1	60
Total	2	100
Contribution of Term (Year) Learning Activities to Success Grade		40
Contribution of Final Exam to Success Grade		60
Total		100
Measurement and Evaluation Techniques Used in the Course	Measurement and evaluation is made with multiple choice test questions and written questions.
Information	This course is evaluated with a relative evaluation system.

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ECTS / WORK LOAD TABLE

Activites	NUMBER	TIME [Hour]	Total WorkLoad [Hour]
Theoretical	14	3	42
Practicals/Labs	0	0	0
Self Study and Preparation	14	3	42
Homeworks, Performances	0	0	0
Projects	0	0	0
Field Studies	0	0	0
Midtermexams	1	25	25
Others	0	0	0
Final Exams	1	40	40
Total WorkLoad			174
Total workload/ 30 hr			4,97
ECTS Credit of the Course			5

26	CONTRIBUTION OF LEARNING OUTCOMES TO PROGRAMME QUALIFICATIONS
PQ1 PQ2 PQ3 PQ4 PQ5 PQ6 PQ7 PQ8 PQ9 PQ10 PQ11 PQ12 LO1 1 3 1 2 1 2 2 1 1 3 0 0 LO2 1 2 2 2 1 1 2 1 1 3 0 0 LO3 2 2 2 2 1 1 3 1 1 3 0 0 LO4 1 2 1 2 1 1 2 1 1 3 0 0 LO5 1 2 1 2 1 3 2 1 1 3 0 0 LO6 1 3 2 2 1 2 2 1 1 3 0 0 LO7 2 2 1 2 1 2 3 1 1 3 0 0 LO8 1 2 1 2 1 2 2 1 1 3 0 0 LO9 3 2 3 2 2 4 3 2 3 3 0 0 LO10 2 3 3 2 2 3 3 2 2 3 0 0

LO: Learning Objectives

PQ: Program Qualifications

Contribution Level:

1 Very Low

2 Low

3 Medium

4 High

5 Very High